Friday Features: 28-June-2019
Friday Features - a weekly selection of useful insights from business schools, consulting firms and publications to help you Unleash Your Leadership
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BY Cassie Kozyrkov via Harvard Business REVIEW
To be truly data-driven — order matters! You need to frame the decision context up front. And the first part of that process is determining what you’re planning to do in the absence of further data.[...]That’s called a default action and you’ll choose it by making a judgment call about which action is the lesser evil under ignorance
BY Manfred F. R. Kets de Vries via INSEAD KNOWLEDGE
The ideological tensions and extreme political partisanship present in many countries also find their source in narcissism. Self-focused world leaders, interested in short-term gains, lack the empathy to view issues and situations from the perspective of others. This neglect of community results in a series of powder kegs with potentially catastrophic consequences, including the destruction of our planet.
Given the darker sides of the “I” world, it is high time to restore the balance between Gemeinschaft and Gesellschaft.
BY Josh Levs via Strategy+Business
The impetus to build good relationships at work isn’t, and shouldn’t be, transactional. It’s simply a matter of being human and building a respectful, positive environment.
Still, those relationships can make a big difference. Lower-level employees can turn into some of your most important and influential allies. And the time you take to authentically invest in them can pay off in unexpected ways..
BY Fred Reichheld via BAIN Insights
Today’s Internet-armed customer has much more power, and while I am a firm believer in feedback, these days the idea of satisfying the customer no matter what is patently wrong. This is especially so when customers abuse employees, other customers, or the core principles of your business community.
BY Michael Bungay-Stanier via FastCompany
If you’re a leader or a manager, you probably wear a lot of hats. You’re a project manager, delegator, spokesperson, and most importantly, a coach. But the problem is that no one ever tells you how to be an effective coach, or even what that means. Are you supposed to act like a sports coach? A therapist? Perform some bizarre (and arcane) HR ritual?
The answer is none of the above. In fact, it’s about making one tiny change to your behavior, one that will bring a significant impact.
We hope you enjoyed reading this issue of Friday Features as much as we did putting it together. If you have any comments, questions or suggestions, please do write in.
Narayan Kamath
